The following is a summary of options for changing or cancelling a booking, for your convenience:
Cancellation policy:
Cancellation Policy
For the following hotels: Roxon Desert Arad, Roxon Urban Ramat Gan, and Roxon Sea Sand Bat Yam:
Regular season: Cancellations made more than 48 hours before arrival – no charge. Cancellations made less than 48 hours before arrival or no-shows without prior notice – a charge of one night applies.
July-August & Israeli holidays: Cancellations made more than 7 days before arrival – no charge. Cancellations made less than 7 days before arrival or no-shows without prior notice – a charge of one night applies.
For Roxon Red Sea Eilat:
Regular season: Cancellations made more than 72 hours before arrival – no charge. Cancellations made less than 72 hours before arrival or no-shows without prior notice – a charge of one night applies.
July-August & Israeli holidays:Cancellations made more than 7 days before arrival – no charge.Cancellations made less than 7 days before arrival – a charge of 50% of the total reservation amount applies.No-shows without prior cancellation notice – a 100% charge of the total reservation amount applies.
Change of booking:
Telephone *9410 / +972-7-47550616
Email: [email protected]
Cancellation of a booking made on the website, independently:
In the confirmation of the booking made through the hotel website a password appears. Log in to the website, go to "My Bookings" link which is located at the bottom of the home page, enter an email (used during the booking) and a password and log in.
If the booking meets the cancellation policy without a cancellation fee as defined in the regulations, a "Cancel Booking" button will appear, that when clicked displays the message "The booking has been canceled successfully".
If the booking does not meet the cancellation policy, and the cancellation button does not appear in "My Bookings", the booking may be cancelled in any of the manners listed below.
Other means of cancelling a booking:
Online by completing cancellation form
Email: [email protected]
Fax 972-9-8648400
By registered mail to the address: 1 Hatahana St (Menivim Building, Kfar Saba, Israel - FAO Bookings Department
Delivery of a notice to the hotel reception
When requesting a cancellation/change of booking, the following details must be attached
Full name
ID No.
Name of hotel
Booking reference
Telephone No.
Date of stay
For further queries/requests/inquiries, please leave a message in "Contact Us" or call our bookings center at *9410/ 972-9-8867782 and we will get back to you soon
